Client Benefits
Situation:
In the aftermath of a reorganization, an IT company's technical staff needed to serve in a more consultative capacity: exchanging information with internal functional teams and external clients. The staff was eager to take on this new role. They wrote detailed emails explaining all their ideas. They left phone messages with plenty of information for their colleagues to absorb. Yet costly re-work and even duplicate work seemed to be the result in a situation of increasingly strained work relationships.
Solution:
The technical staff now participates in Communication for Technical Staff. They learn how to identify the needs of their audience and how to craft messages to meet those needs inspiring confidence and solving problems.
Technical staff now gets the work done with actionable consultations.
Situation:
After successfully presenting informal in-house presentations, a group of employees have progressed to giving formal ones to external clients. Unfamiliar with concepts such as using staging and narrative to engage an audience, employees' early attempts are greeted with glazed over eyes and attendees seeking out double shot espressos.
Solution:
Participation in Powerful Presentation Skills gave presenters strategies and skills to create engaging and informative interactions in formal settings.
Client's interest and confidence in the employee’s knowledge increased.
Situation:
Talented entry level staff members are promoted to management positions. Great news for them and their organizations! Yet they are exhausted. Without knowing the skills of facilitation and delegation, they too often find themselves doing everyone else's work.
Solution:
Participants in Succeeding as a First Time Manager identify what blocks a smooth transition to this new role. They acquire and develop strategies essential to getting work done: effective communication in person and in documentation.
Newly acquired expertise and solid experience combine to create, and support, strong managers.
Situation:
An international company routinely hires a large number of entry level professional staff members. They arrive with impressive credentials, yet this is their first professional position and frequently they are unclear about creating a professional image to foster client satisfaction and confidence.
Solution:
Etiquette and Protocol for Business shows participants how both formal and informal interactions create a lasting impression - and making it a positive one is critical. Writing style in emails and other documents, appropriate use of electronic mediums, dressing for the business world are topics explored in a positive and interactive workshop.
New hires contribute more quickly to the organization without the distractions caused by inexperience.
Situation:
A startup company's focus on the bottom line creates a wildly successful business. The upward trend was hindered by a Help Desk staff unable to respond effectively to its internal clients. Company staff was frustrated by rude and brusque treatment; Help Desk staff was frustrated by the demanding and uninformed attitude of their co workers.
Solution:
The Help Desk staff trained in Creating Customer Service Excellence was able to break the cycle of non-communication. Able to listen more effectively, staff now provides meaningful solutions for vexing technical dilemmas.