Impact Training Partners. Transforming Professional Development

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Impact Insights

This the archive of the monthly informational pieces sent to our clients. If you would like to recieve them, please sign up using the form to the right.

Improve Retention

"High employee turnover may be a cost of doing business. But if I could reduce that, by even 1%, my budget could go further." Call Center manager Have you done...

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Delegating:Letting Go and Letting Others

New managers frequently struggle with delegating work. It's hard to let go of the work you've excelled at and to let others do it. Recognize that now your task as...

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Why Listen?

Do you hear words or do you listen to the message? For managers and staff to meet strategic and operational goals, it is critical that listening well (a so-called soft...

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Recreate the Message

To meet operational goals, implement strategic plans and increase levels of employee engagement, every member of the organization needs improved listening skills. The key to effective listening is knowing how...

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Experts, Know Your Audience!

Because you are an expert, you may be asked to speak to groups both large and small. When people nod thoughtfully, do you sometimes think they're just being polite? Do...

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Asking for Feedback

You may want to know what your manager or a client thinks about your interactions with them. What they really think. But you're nervous. What if they just don't like...

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Wearing the Manager's Hat

Great news: You've been promoted to your first management position! Now what? A successful transition to management involves a shift in your view of your self and the change in...

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Follow the Speaker

Scientific research shows the human brain is a serial processor. We are most productive when we focus on one task at a time. Listening to the speaker is no exception!

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Feedback

Sharing negative news is never easy.You don't want to hurt someone's feelings-- especially if he or she will be with you in the lunch line. You don't want people believing...

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